The Parts Selling Learning Centre

Is Your Aftermarket Experience Driving Customers To Your Competitors?

15th August 2018

In today’s modern parts marketplace, customers are more in control of the buying process than ever before – with the ability to price, source, and obtain products and parts from a wide variety of sources, including spurious parts suppliers who don’t have the same overheads as the OEM. But in a recent survey, 35% of […]

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Customer Effort – the new competitive battlefield

7th August 2018

“Exceeding customer expectations is not enough – what impacts customer loyalty is minimal customer effort” – Blake Morgan, In an increasingly competitive market, differentiation of your product on features and benefits is becoming more and more difficult. Your customers are looking at their purchase in terms of the entire lifecycle of their new plant […]

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In the News – Machinery Movers Magazine October 17

9th November 2017

Digital Disruption comes to the equipment spare parts market in Ireland. Thanks to Peter Craven for this great piece in Ireland’s premier construction equipment magazine, Machinery Movers October/November edition.  The talk of digital disruption is everywhere but for the majority who work in traditional industries it can be hard to know if this phenomenon applies […]

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Spare parts e-commerce comes of age

31st October 2017

One of the highlights of October for us was our participation at Aftermarket:Europe. The largest Service event in Europe, AM:Europe brought together thought leaders and senior executives to debate the state of the industry and the opportunities on the horizon with the advent of Industry 4.0. Spare part e-commerce was one of the key topics […]

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Customer focused spare parts e-commerce heads to Germany

12th October 2017

Next week, the CADshare team will be hitting the road. Destination: Germany. We’ll be showing off the raft of new features we’ve unleashed for our customers which help them deliver engaging parts purchasing experiences to their customers with minimal effort. First off, we are delighted to be invited on to the Autodesk Forge stand at […]

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Want a powerful customer experience? Make it easy for the customer.

29th September 2017

We live in a time where there are a lot of options. It’s never been easier to make choices from a wide selection of options. When manufacturers understand this reality, customer experience becomes a critical part of their business. But how can manufacturers rise above to the challenge and retain customer loyalty throughout their equipment […]

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